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Email: Contact@Plazathemes.com

Welcome you to Omega e-store!

Shipping Policy

GENERAL INFORMATION

To ensure that your ordered product is properly deliver and that you receive your ordered
product within the time frames we advertise, please make sure that your address is correctly
entered and includes all relevant and/or required information. The use of correct abbreviations,
street numbers, building or apartment numbers, and route information (if applicable) is critical
for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly
delivered shipments if the address information provided is incorrect or incorrectly entered at the
time of purchase.
• Orders only ship on business /working day, which are Saturday to Thursday
• All expedited order required detail address
• Order cannot be shipped to PO Boxes.
• Shipping available all over Dhaka City, Savar and Narayanganj only.

PROCESSING TIME

All orders are subject to processing time that is separate and apart from the time it takes for a
shipment to reach its destination once it has been picked up from our fulfillment center by the
applicable carrier. Depending on a number of factors, orders may take up to minimum 2 to
maximum14 business/working days (excluding Holidays) to process.
After your payment is authorized and verified, standard orders can still take 2-14 business days
to process. This is just an estimate and doesn't include weekends or holidays.

SHIPPING RATES & TIMELINES

Shipping rates subject to very base on shipping location and company’s policy & declaration
time to time
Please note that orders to outside of Dhaka may take additional 2-3 business/working days from
the date that it is shipped out, not necessarily from the date that it is placed, depending on the
shipping method and final destination of the order. Outside of Dhaka shipping rates are decided
by telecommunication and confirmed by SMS.
When your order has been shipped, you will receive an email with related information.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from
omegahomesolution.com.bd, you will be held responsible for the original shipping charges, plus
the cost of returning the ordered products to us. This amount will be deducted from any credit
issued.

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go
ahead and ship the rest of your order, issuing a refund to your original form of payment for the
item(s) not in stock or take 15-25 days more time by telecommunication to deliver product.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate you’re shipping and billing preferences, in
order to protect our # Omega policy, Omega Home Solution Ltd. reserves the right to require
customers to use“common” shipping and billing address in the event we are unable to process
an order or verify a shipping address provided.
Additionally, Omega Home Solution Ltd. reserves the right to solely define and limit, refuse,
and/or cancel orders from customers at any time due to:
• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or
missing items; or,
• Potential fraudulent or criminal activity.
Similarly, Omega Home Solution Ltd. reserves the right to limit, refuse, and/or reject returns to
any customer or entity, due to similar actions as noted above.